Customer service solved|New: Chargeback Defender

Stop WISMO Emails: AI handles 90% of your dropshipping customer service — 24/7 in EN/NL/FR/DE.

WISMO, returns, refunds, complaints and chargeback defense, handled automatically. You approve, we send. No more spending 3-5 hours per day on the same emails.

GDPR
Shopify
WooCommerce
Multi-language
Cancel anytime
app.dropresolve.com/inbox
Live demo
WISMOOrder #4471 · NL+1 NEW
Where is my order?
From: customer@gmail.com · just now
Incoming
Waiting for inbound email...
Up next in queue
ReturnWrong size, want to swap XL for L
5 min ago
RefundRefund for missing items in order #4389
12 min ago
WISMOOrder marked delivered but not received
18 min ago

Works with your stack, and 30+ more

Shopify
WooCommerce
PrestaShop
Magento
Custom stores
Stripe
DPD
PostNL
Telegram
Supabase
Shopify
WooCommerce
PrestaShop
Magento
Custom stores
Stripe
DPD
PostNL
Telegram
Supabase
Shopify
WooCommerce
PrestaShop
Magento
Custom stores
Stripe
DPD
PostNL
Telegram
Supabase
iDEAL
SEPA
PayPal
OpenAI
Vercel
Google Cloud
DHL
UPS
Bol.com
Amazon
iDEAL
SEPA
PayPal
OpenAI
Vercel
Google Cloud
DHL
UPS
Bol.com
Amazon
iDEAL
SEPA
PayPal
OpenAI
Vercel
Google Cloud
DHL
UPS
Bol.com
Amazon
0%
of emails automated
3–0h
freed every day
0
/mo vs €1,200+ VA
0 min
to go live
Why DropResolve

Other tools repeat mistakes.
DropResolve learns from them.

Upload past emails. Set your compensation rules. DropResolve gets smarter every single week, and sends you a Telegram report so you always know what it learned.

  • Trained on your past tickets, not generic templates
  • Reads your store policies and refund rules
  • Weekly learning report delivered to Telegram
  • Improves reply quality week over week automatically
DropResolve AI
Weekly learning report · Mon 09:00
Emails handled412
Approved without edits94% ↑ 3%
Avg response time1.4 min
New patterns learned7
💡 Learned this week: Customers asking about EU return windows now get a 30-day policy quote automatically.
Built for dropshipping

Everything you need to
never touch support again.

Not a generic helpdesk. DropResolve handles the exact email types that drain your day, and gets better at them every week.

WISMO · #1 email type

Where Is My Order?
handled in 2 seconds.

The #1 email type for any dropshipper. DropResolve pulls live carrier data and writes a personalized reply instantly. no copy-paste, no manual lookup.

AI Drafted2.3s · 96% confidence

Hi Sarah, your order #4471 is arriving tomorrow 10:00-12:00. Track: dpd.com/track/NL4471XYZ

Self-improving

Gets smarter every week.

Learns from every approved or edited reply. Weekly report delivered to Telegram showing what it learned.

94%
Auto-approved
+3%
vs last week
7
New patterns
Smart Returns

Save 30-40% of returns.

Offers partial discount first. Only escalates to full return if customer insists.

Pro · Defender

Win 78% of chargebacks.

Auto-generates dispute docs with shipping proof for Stripe + PayPal.

Multilingual

Replies in your customer's language.

Auto-detects from the inbound email. Native-sounding, not Google Translate.

Escalations

Angry customer → Telegram.

High-priority tickets routed to you instantly with full context.

Trained on you

Reads your policies.

Paste your shipping windows, refund rules, FAQ, replies match.

8 more features. All included.

Email style upload, sales funnels, custom compensation rules, store info, weekly reports, and more.

See all features
See it in action

Real emails. Real replies. Real outcomes.

Pick a scenario and see exactly how DropResolve handles it, step by step.

S
Where is my order? #4471
From: sarah@gmail.com · Just now
New
Hi, I placed an order 5 days ago and still haven't received a tracking number. Can you help?
How DropResolve handles it
1
Detect intent
AI classifies as WISMO + pulls order #4471 from Shopify API
2
Fetch carrier data
DPD API returns: in transit, arriving tomorrow 10:00-12:00
3
Generate reply
Personalized with tracking link, ETA window and apology
4
You approve
One tap on your phone. Reply sent in under 2 minutes total.
DropResolve AI reply
Generated in 2.3s · 96% confidence
Ready
Hi Sarah, Thanks for reaching out. Your order #4471 is currently with DPD and arriving tomorrow, March 14 between 10:00-12:00. Track it live: dpd.com/track/NL4471XYZ If you're not home tomorrow, DPD will leave it at your nearest pickup point. The DropResolve Team
Impact
Before
Time
4-8 hours
Metric
Cost
VA manual lookup
Baseline
CSAT
32%
After
Time
2 seconds
With DR
Cost
€0.04/email
Result
CSAT
94%

Before vs After DropResolve

Same inbox. Different reality.

BeforeManual customer service
  • 3–5 hours per day answering the same WISMO emails
  • Reply time: 4–8 hours, customers get impatient
  • Hire a VA for €1,200–€2,400/month, still need to train them
  • Returns handled case-by-case, no consistency
  • Chargebacks you forget to defend, money lost
  • Weekend and night emails pile up by Monday morning
AfterWith DropResolve
  • 90% of emails auto-drafted, you just approve in 2 seconds
  • Reply time: under 2 minutes, 24/7 even while you sleep
  • €39/month flat, no training, no sick days, no turnover
  • Returns follow your exact rules, partial discount first
  • Chargeback Defender auto-generates dispute docs
  • Multilingual: EN, NL, FR, DE, covered automatically
Try it yourself

Don't take our word for it.
Type a customer complaint.

See exactly how DropResolve would reply, in real-time. Pick an example or write your own.

Customer email
Inbound · Just now
0 chars · 0 words
DropResolve AI
Waiting for input...
Your AI-generated reply will appear here.
2.3s
Avg generation time
94%
Approved without edits
4
Languages
Live in 8 minutes

Go live in 4 simple steps.

No engineering needed. No long onboarding. Just connect and approve.

01

Connect your store

Shopify, WooCommerce or custom. Read-only access, takes 2 minutes.

02

Add store info

Paste your policies, shipping windows and refund rules. Done in 5 minutes.

03

Train AI (optional)

Pro: upload past emails so the AI matches your tone and learns your patterns.

04

Go live

DropResolve starts auto-drafting replies. You approve. We send.

ROI Calculator

How much will you save?

Move the sliders. See your yearly savings update in real-time.

Your current situation
800
505,000+
6h
1h (fast)24h (slow)
1,500
€0 (DIY)€3,000 (VA + tools)
Estimated yearly savings
17,412
18,000/yr now588/yr with DR
1080h
Saved per year
135 work days
99%
Faster replies
6h → 2 min
Recommended for you
Starter
49/month
Start 14-day free trial

Recommended Starter: under 1,000 emails/month

Payback period: 1 day , first month saves 1,451

Be the first to automate
your customer service.

Join our early access program and be among the first dropshippers to automate 90% of customer service.

Why join early?

  • Lock in early adopter pricing (€39/month forever)
  • Direct input on features that matter to you
  • Priority support during beta
  • 14-day free trial, no credit card required
Simple pricing

One price. No per-ticket fees.

A VA costs €1,200–€2,400/month. DropResolve: €39/month for 90% automation.

Starter

For solo dropshippers getting started.

39/month
Start 14-day free trial
  • Up to 1,000 emails / month
  • WISMO + returns + refunds automation
  • EN, NL, FR, DE replies
  • Telegram escalations
  • Weekly learning report
  • 14-day free trial · no card
Most popular

Pro

For scaling stores that need full defense.

79/month
Start 14-day free trial
  • Unlimited emails
  • Everything in Starter, plus:
  • Chargeback Defender (Stripe + PayPal)
  • Upload past emails (tone matching)
  • Upload sales funnels (upsell aware)
  • Priority Telegram support

iDEAL · SEPA · Stripe·EU-hosted (Ireland)·GDPR compliant·Cancel anytime

Frequently asked questions

Everything else you might want to know.

It connects to your store, reads your policies, shipping windows and refund rules, and pulls live order + carrier data. For each inbound email it drafts a reply in your tone, you approve, we send. On Pro, you can upload past emails so it matches your exact writing style. Learn more about [Shopify order management](https://shopify.dev/docs/api/admin-graphql/latest/resources/orders).

Start your free 14-day trial.
Takes 5 minutes.

No credit card. No commitment. Just connect your store and watch your inbox handle itself.

No credit card Cancel anytime EN · NL · FR · DE